Rosie-May Flamson: Putting People First in Property Management
When we speak to Rosie-May, it quickly becomes clear that she’s not just managing estates and blocks, she’s building relationships, supporting communities and shaping how property management feels for people who live it every day.
As Director at Glide, Rosie-May shares what drives her approach and why people-first values are at the heart of everything she does.
On what makes a great property manager
“For me, it comes down to three things: empathy, patience and adaptability. Every person and situation are different, whether that’s a resident with a concern, a contractor on site or a client with a long-term vision. If you can put yourself in their shoes, stay calm under pressure and adjust when things change, you’re already halfway there.”
Balancing tech with human touch
The property industry is becoming more digital every year – but Rosie-May sees technology as an enabler, not a replacement.
“Tech is brilliant for cutting down the admin. But the real benefit is that it gives our team more time to speak to people. I’m a big believer in picking up the phone. Tone can be lost over email, but a good chat ensures everyone’s of the same page. And visiting clients and properties in person is just as important – being visible builds trust.”
Supporting communities, not just buildings
Rosie-May’s team doesn’t see updates as a tick-box exercise.
“We don’t just communicate because we have to – we do it because people deserve to feel informed. A little clarity goes a long way in creating a sense of community. Residents know they can rely on us, and that something I’m proud of.”
Redefining performance at Glide
For Rosie-May, success is measured not just in satisfied clients, but happy teams.
“On the South Coast, we’ve only had one property manager leave in two years – and that was for a completely different career. I think that says it all. If the team are happy, they’ll make sure the clients are too.
We regularly review workloads to make sure everyone has the time they need to deliver great service. Continuity is so important in block management, but it often gets overlooked. Having a knowledgeable, longstanding team that clients know and trust makes all the difference.”
Looking Ahead
Glide is already preparing for the future of property management – and Rosie-May is fully behind it!
“We support compulsory regulation and licensing because stronger standards will only improve the industry. All our staff are qualified or working towards qualifications and we’ve chosen to be regulated by The Property Institute. It’s about leading the way, not waiting to be told.”
Breaking the biggest misconception
If Rosie-May could change one thing about how people view property management, it would be the assumption that managers don’t care.
“It’s a touch job, and yes, it can be challenging to manage expectations. But the vast majority of us really do care deeply about the people we support. Like any industry, there are a few bad apples – but they don’t define what the profession is. We’re here to make a positive difference.”
Rosie-May’s commitment to empathy, communication and community shows exactly why Glide takes a people first approach to property management. Because it’s not just about managing people – it’s about supporting the people that call them home.